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The Complaint Process

There are two main types of complaints. They may involve:
1) Policies of, or services provided by, a police service
2) Conduct of a police officer

Making a Complaint

Only the person directly affected by the incident may make a complaint. A complaint must be in writing and must be signed by the person making the complaint.

Submission

Please submit your complaint either in person or mail / fax to:
Contract Manager
Lakeshore Detachment
Ontario Provincial Police
775 Notre Dame Street
Lakeshore, Ontario
N0R 1A0
Fax: (519) 728-1992

If a complainant chooses to forward a complaint to the OCCPS (Ontario Civilian Commission on Police Services), the complaint will subsequently be forwarded to the relevant police service.

Time Limits

You must usually make a complaint within 6 months after the incident occurred.